FREQUENTLY ASKED QUESTIONS
- Free trial is available to all new registering users with Bankers Deals as a Buyer, Seller or both. (All users are entitled to only 1 free trial period.)
- When registering as a Buyer, the free trial period will activate / start when profile approved and posted by our Admin team.
- When registering as a Seller, the free trial period will activate / start only when first opportunity submitted for review has been approved and posted by our Admin team. (only 1 opportunity allowed for Seller)
- The free trial period for all users will expire the earlier of:
- 30 days from activation (regardless of if there are remaining contact credits) OR
- When initial 5 contact credits = 0 (no credit carry forwards allowed)
- During free trial period, Buyer and Sellers can connect with one another directly.
- Once free trial has expired, users may purchase additional contact credits are required.
Access Bankers Deals from either the Internet or from our cell phone (app available for both Apple and Android – download from either the Apple App Store or Google Play).
Please check your junk folder as your email may be there. Going forward, please change status of emails received from Bankers Deals to that of trusted sender for other email notifications.
Users can turn off managed emails under Account Settings (on the web) or Notification Settings (on mobile). Please note, system generated emails cannot be turned off.
- Your mobile number is required as part Bankers Deals 2-form authentication process.
- Bankers Deals application will be send user a one-time pass (OTP) code via SMS to your mobile phone. The OTP code is required to login into Bankers Deals from a desktop / laptop.
- Business email is required to validate that user is part of an organization as Banker Deals is primarily for B2B use.
- Bankers Deals gives users the option to be both a Seller and Buyer at the same time, simply complete the information required for a Seller and a Buyer.
- Users may choose to be both, if they are both looking for opportunities (as Buyers) and representing opportunities (as Sellers) at the same time.
- Our team primarily verifies some of the information provided by Seller, such as:
- Name
- Company Name and website
- Phone number
- Description (no contact details, specific location details of opportunity or company names provided)
- Any inconsistencies are flagged upfront by our team for Seller to correct.
- Verifying such details helps to ensure deal validity.
- Our team verifies some of the information provided by Buyer such as:
- Name
- Company Name and website
- Description (no contact details, specific location details of opportunity or company names provided)
- Any inconsistencies are flagged upfront by our team for Buyer to correct.
- As a Seller, the following information cannot be provided in opportunity description as it compromises confidentiality:
- Name of Seller
- Company name (of Seller)
- Customer details or names
- Location of office (can only be at either region or country level)
- Location of opportunity (can only be at either region or country level)
- Contact details (e.g. email address, phone number, website etc)
- If any of the above information is provided in your opportunity description, then it will not be approved for posting and must be revised.
- As a Buyer, the following information cannot be provided in Buyer description as it compromises confidentiality:
- Name of Buyer
- Company name (of Buyer)
- Customer details or names
- Location of office (can only be at either region or country level)
- Contact details (e.g. email address, phone number, website etc)
- If any of the above information is provided in your Buyer profile description, then profile will not be approved for posting and must be revised.
- To be a Seller, you must have an active mandate.
- Your mandate (teaser) must contain your contact details, which must match contact details provided upon registration.
When uploading opportunity attachment / teaser, the following details MUST appear on attachment for your opportunity to approved and posted:
- User name (first and last name) used to register
- Email address and / or mobile phone number provided at registration
- Company name used to register
- We aim to have all opportunities verified for inconsistencies within 1-2 business day.
- Upfront nominal fee is required for every opportunity uploaded by Seller as it demonstrates that: 1) Seller is serious of posting / sharing opportunity and 2) ensures higher quality of information (vs. freemium).
- The upfront fee is later credited against any communication subscription plan a Seller chooses within 90 days of posting opportunity.
- Note: fee is non-refundable.
- Yes, additional opportunities can be under My Opportunities. All opportunities go through our verification process noted.
- Again, each opportunity uploaded requires payment of nominal fee.
- Once your opportunity has been approve, status will change to Published and it will visible to all Buyers.
- Seller profile time starts when profile has been verified and status is Published.
- Each opportunity is posted for 90 days – this is to ensure that only actionable opportunities are posted. After 90 days, it will not be visible to any Buyer, but only to Seller.
- You can delete your opportunity earlier if you so wish.
- When Seller’s opportunity is expiring (either TODAY or status = Expired), you can purchase an additional subscription (add to cart symbol will appear). Purchasing additional subscription will automatically increase your opportunity for another 90 days. You can delete the opportunity anytime before 90 period ends as required.
- Yes, as a Seller, you can input your criteria under Buyer Preferences and search for buyers directly upon your profile and opportunity being verified.
- Each opportunity requires Seller to purchase a separate contact subscription plan, so one subscription plan can’t be share with multiple opportunities. Once payment has been made, only then can Sellers directly connect with potential buyers.
- Your upfront fee will not be credited as it is non-refundable.
- Yes you can delete your profile anytime; however, if you have any pending inbound requests to connect, you must address them first (e.g. reject or accept) before you can delete your profile.
- If you accept any requests before deleting, your contact details will be visible to parties looking to connect for a short time period.
- Your profile will be deleted within 30 days. Once your profile is deleted, it will not be visible to anyone going forward and will not appear in any searches.
- Buyers can add their search criteria under Opportunity Preferences. A contact subscription plan is required to contact any Sellers of opportunities which, can only be purchased after Buyer profile has been approved.
- Additional Opportunity preferences can be added or deleted at any time.
- Pay for any selected contact subscription plan as either Buyer or Seller with a valid credit card.
- No, prices posted do not include applicable sales tax. Sales tax will be added to the subscription plan selected at time of payment which, user is responsible for paying.
- Bankers Deals calculates sales tax based on billing address provided at time of payment.
- No, each opportunity posted by Seller requires its own separate contact subscription plan – there is no sharing of contact credits across multiple opportunities.
- As a Buyer, only 1 contact plan is required.
- Users can only contact Buyers or Sellers upon selecting and paying for a contact subscription plan.
- Any contact credits not used within your time duration will expire. No carry forwards are allowed to any subsequent plans purchased.
- Purchased contact subscription plans expire the earlier of duration or using all contact credits.
- If all credits are used before the time duration expires, additional contact credits can be purchased as required. Users will not be able to connect or respond to requests to connect without a valid subscription plan.
- Any contact credit used to reach out to either a Buyer or Seller and no response is provided within 72 hours of request being sent will be credited back to user.
- Communication credit will only be used if BOTH parties mutually agree to connect with one another.
- BOTH parties must agree to connect with one another for a successful contact to be made. In this case both parties will use 1 credit each.
- Once both parties agree to connect with one another, each party will be able to see the contact information of the other party. Users can connect with one another directly and carry on with their deal discovery discussions directly offline.
- All outreach requests (and current status) can be found under Requests Sent and corresponding, all inbound requests (and current status) can be found under Requests Received.
- As Seller, go to “My Opportunities”. If opportunity is approved, you can purchase contact subscription – look for green purchase cart under Action. As Buyer, go to “My Subscription” tab on Dashboard. If your profile has been approved, you can purchase contact subscription – look for green purchase cart under Action.
- Count for new Opportunities / Buyers is based on total New + any Pending (no response requests not yet viewed).
Credit management rules are as follows for both Buyer and Seller:
- User subscription (credits) expire the earlier of 30 days or when remaining credits = 0, no carry forwards are allowed
- Seller: each opportunity must have its own subscription plan – sharing of credits across opportunities is not allowed
- Buyer is required to have 1 subscription to connect with Sellers of opportunities
- Below is summary of credit management rules for both Buyer and Seller:
Credits remaining > 0 | Credits remaining = 0 | Credits remaining = 0 AND new subscription purchased before 30-day expiration of current plan | |
---|---|---|---|
No response to request sent within 72 hours | Credit refundable (Note: credit not refundable after Day 27 as plan expires on Day 30 – no carry forwards allowed) | N/A – deemed used as no carry forwards allowed | N/A – deemed used as no carry forwards allowed |
User cancelled sent invitations (within 72 hours) | Credit refundable | Credit refundable | N/A – deemed used as no carry forwards allowed |
Declines (or rejected) by other parties (within 72 hours) | Credit refundable | Credit refundable | N/A – deemed used as no carry forwards allowed |
Credits Used (both parties connecting with one another) | Deemed used – non refundable | Deemed used – non refundable | N/A – deemed used as no carry forwards allowed |
Other | Plan expires in 30 days from purchase | Plan expires in 30 days from purchase |
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For all Apple app users (Buyers and / or Sellers), in order to login and use the Apple app, users must have an active subscription (e.g. purchased contact credits with remaining credits > 0). If user does not have an active subscription (e.g. remaining credits >0), then users will not be able to login as no in-app purchases are offered within the Bankers Deals Apple mobile app.
Please see , "why can't I see all my opportunities that I have posted on my Apple app?" for more details for your opportunity.
Please see , "why can't I see all my opportunities that I have posted on my Apple app?" for more details for your opportunity.
Users (Buyer or Seller) will be automatically logged out of Apple app if all remaining credits are used. When all remaining credits are used, then user account requires “account set up” (see above).
Bankers Deals mobile Apple app users will not see details for any opportunities that do not have an active subscription, that is opportunity must have remaining contact credits > 0. Once remaining credits = 0, the opportunity will not be visible as no in-app purchases are offered with the Bankers Deals Apple mobile app. Users can purchase new contact credits / subscription for their opportunity by logging into web application.